For my ‘Artefact 2’ I decided that I needed some strong opinions about the ‘Restaurant online booking form’ so therefore I decided to interview the restaurant managers and staff. In which I decided to do a survey that the managers and the staff could expand their opinions on.
The restaurants that I decided to interview were, ‘Feast of India’, ‘Flamingos’ and ‘Pizza Hut.’ I chose different types of cultured restaurants as I wanted to make it a fair test and gather mixed opinions.
Most of the responses I received from the restaurants were very positive, i.e. when asked about their opinion on the online booking form, the staff and the managers responded confidently. Stating that it was important for the modern technology, the system is easier to use as it collects all the required information needed and is very effective as it gives customers with busy life style to make a reservation with a click of a button.
On the other hand the only negative responses I received were from ‘Pizza Hut’. The manager felt that the online booking form system was a waste of a time and she would not consider using it. Due to it taking away the face to face customer service, in which she thought was very important for the restaurant industry.
I was very surprised with the last question of my interview survey, as only one restaurant manager was familiar with ‘QR codes’. This was surprising because the restaurants at the moment are using ‘QR codes’ for their menus and online promotions.
Overall I was happy with the responses I had collected, as they reflected the real life restaurant online booking form experience. In addition it gave me a clear idea of what my third artefact would be and involve.
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